Shipping Policy

The following are the terms and conditions that constitute our Shipping Policy. 

Shoeteria can only ship within the continental United States. Unfortunately, we cannot ship to recipients in Alaska, Hawaii, Puerto Rico, U.S.V.I., etc.

Order cut-off time: 1 pm PST.

Orders are generally shipped within 1-2 business days (Monday – Friday) and delivered in 2-6 business days.

Shipping cost: 

We offer free ground shipping on all orders.

Order changes:

Once your order is confirmed, it can't be modified or canceled.

Item not received:

If your package doesn't arrive within 48 hours of showing "delivered," please contact our support team for assistance.

Shipment confirmation & Order tracking

You will receive a shipment confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Damaged Package

If your item arrives damaged, please contact our customer support team for assistance.

Contact Us:

Customer support hours: M-F 9 am-5 pm PST

Phone: +1-877-838-6351

Email: help@shoeteria.com