Returns and Refunds
365 DAY RETURNS
We want you to be delighted with your purchase. If you are not, we will gladly refund unworn merchandise in its original packaging condition within 365 days of the purchase date (excluding any shipping and handling charges). All returns will be refunded to the original payment method.
NOTE: Items returned in a box no longer in its original condition are subject to a 10% fee deducted from the total refund.
When you receive your shoes, please make sure you try them on for size in your home on a carpeted or clean area. Worn shoes are NOT returnable.
Unfortunately, exchanges are not available. We apologize for any inconvenience.
Items purchased in-store must be returned in-store for a refund. Refunds will be issued in the original form of payment up to 90 days after the purchase date.
Items purchased in-store cannot be returned to our online warehouse for a refund.
HOW TO RETURN YOUR ORDER:
Most orders include a free FedEx return label. However, if your order arrived without a return label, you can print one using our easy online automated system. To locate a FedEx drop-off location, click here.
We recommend getting a receipt with the return tracking number as proof of drop-off. Dropping off a return without getting a receipt with the tracking number eliminates our liability for a lost return package. If dropping off at a FedEx facility, you can request a drop-off receipt from the FedEx associate. If dropping off at a third-party store, you may not be able to obtain a drop-off receipt, or you may be charged for a receipt - only do so at your own risk.
Boxed/Packaged Goods: When returning boxed/packaged items, please ensure to pack the return inside a box or bag that protects the original shoebox. Please do not attach anything to the outside of the original shoebox. Should the original shoebox be marked or in an unsatisfactory condition, there is a chance we will deduct a 10% return fee.
In-store returns: Unfortunately, we cannot process refunds for online purchases at any of our stores.
Store purchases can not be returned to the online store for a refund. All refunds must be submitted to our internet division using the outlined method.
Customer support hours: 9 am - 5 pm PST