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Customer Service
Ordering

When will my order arrive?
Most orders take 1-3 business days to process. Once the order is processed and shipped you can expect your package to be delivered within 5-10 business days. Occasionally it will take additional time. You can check the status of your order by contacting customer service by phone at 877-838-6351 or by e-mail at CustomerService@Shoeteria.com.

How do I track my order?
You can track your order one of three ways. Once your order is completed you will receive an email confirmation that has a link to track your package through UPS. You may also track your package by visiting www.ups.com and entering your tracking number. Your tracking number can be obtained by logging into your account at any time. You may also contact customer service toll free at 877-838-6351 and we will track your package for you.

Do you charge sales tax?
We are required by law to collect state sales tax on all orders shipped to the following states: Arizona, California, Colorado, Florida, Illinois, Maryland, Michigan, North Carolina, Nevada, New Mexico, New York, Ohio, Texas, Virginia and Washington. New Jersey and Pennsylvania are taxed on non-shoe items only.

Do you price match?
Please contact customer service at 877-838-6351 for price matching information.

How do I cancel my order?
If your order is still being processed (processing usually takes 1-3 business days) you may cancel your order by contacting customer service at 877-838-6351. However, once your order is shipped we can no longer cancel your order. You may then request a return shipping label to return your package for exchange or refund.

Can I ship using my UPS/FED EX account?
NO. Because we ship from various warehouses around the country it is impossible for us to change shipping carriers or shipping methods. We apologize for this inconvenience.

When will my credit card be charged?
Your credit card will not be charged until your order has shipped. However when your order is placed an authorization hold is placed for the amount of your purchase.

What are my payment options?
We currently accept American Express, Visa and MasterCard.

Returns/Exchanges

How do I exchange an order?

May I return my order for a refund?
Shoeteria.com wants you to be fully satisfied with your purchase. We will gladly refund or exchange any unworn merchandise with your original receipt within 365 days of the purchase date (minus your shipping and handling charges).

How long will it take to receive a refund?
Once we receive the return please allow between 5-10 business days to receive credit.

Can I return my item at a local Robert Wayne/Shoeteria store?
Yes, you may exchange your purchase at any one of our Robert Wayne/Shoeteria locations. Simply take your unworn item and the online sales receipt to a store location and one of our friendly sales associates will be happy to assist you. However if you wish to return your purchase for a refund it MUST be sent back to our online warehouse.

Site Privacy/Security

Is my credit card/personal information safe?
Protecting the safety of your personal information is our top priority. We use Secure Sockets Layer (SSL) technology to protect the security of your credit card information as it is transmitted to us. A SSL is a highly sophisticated method of scrambling data as it travels from your computer to our website's servers.

How do I know Shoeteria.com is safe?
To ensure you are accessing a secure server before you submit personal information, look at the lower left-hand corner of your browser. If you see an unbroken key or a closed lock (depending upon your browser), then SSL is active.To double-check for security, look at the URL or location line of your browser. If you have accessed a secure server, the first characters of the address in that line should change from "http" to "https".

What if there is a mistake in the price or description of an item I ordered?
Though we aim to provide complete, current, and accurate information, our website may include inaccuracies, omissions or typographical errors. This content may include pricing and availability information, as well as other content that may be incomplete or outdated. Shoeteria.com reserves the right to correct any errors in pricing or descriptions, and to cancel or refuse to process any order based on an incorrect price or description. Such corrections may be made even after an order is processed. We may change or update any content on our website without prior notice at any time.

To view our Privacy Policy click here.

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